Frequently Asked Questions
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We stand behind products designed to support your clarity, mindset, and growth.
Due to the nature of our products, we only accept returns for defective or damaged items.
If your item arrives damaged or defective, please contact us within 7 days of delivery at:
cynthiaprato@gmail.comPlease include your order number and a photo of the issue.
If approved, we will provide a replacement or refund.
Non-returnable items:
Opened or used journals
Opened affirmation card sets
Any items not in original condition
To request a return, please contact us.
If your return is approved, you’ll receive instructions on how to send your item back.
Refunds:
Once your return is received and inspected, your refund will be issued to your original payment method
Shipping costs are non-refundable
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Not right now. I'm currently focusing on group offerings, writing projects, and building community resources.
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Absolutely! My work centers on lived experience, but healing, boundaries, and self-trust are universal. If you vibe with my voice, mi casa es tu casa. 🫶 Come as you are.
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Nope. I’m a trauma-informed life coach and writer, not a licensed therapist. I hold space, offer tools, and reflect truth. If you're in crisis or need clinical care, I lovingly encourage you to seek a qualified mental health provider.
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A licensed therapist is trained to diagnose and treat mental health conditions, often diving into past trauma and clinical concerns.
A life coach (yours truly) is future-focused. I help you gain clarity, build self-trust, and take aligned action in your life. I create a safe space, but I don’t offer therapy.
✨ Think of it this way: Therapy helps you heal the wound. Coaching helps you grow the muscle. -
Yes, I’m available for speaking engagements, group coaching, veteran/ERG panels, and retreats. Please contact me here with the details.